Delivery & Returns


SORRY, BUT WE ONLY DELIVER IN THE UNITED KINGDOM AT PRESENT.
If you live outside the United Kingdom, please Contact Us and we will let you know about delivery costs. All local Customs and Excise duty will need to be handled by you as we can not be responsible for taxes in your home country.


DELIVERY SERVICE
We use a combination of Royal Mail and courier services to deliver our gifts and hampers to you. Our courier deliveries are always tracked and we will share tracking information with you when your order is shipped.

We currently offer FREE economy delivery on Cards and Hampers and at checkout you will be able to choose an alternative faster delivery option such as first class or express delivery if available.

For greeting cards we use:

Delivery Service  Description
Free Economy Delivery (Royal Mail 2nd Class) Aims to deliver your parcel in 2 to 3 working days once despatched. This is not a signed for service.
Royal Mail First Class Aims to deliver your parcel the next working day once despatched. This is not a signed for service.

For all other items including hampers, jars, cubes, cones etc. we use:

Delivery Service  Description
Free Economy Delivery Aims to deliver your parcel in 2 to 3 working days once despatched. This is a fully tracked service. Free economy delivery only for certain products as indicated on the product page.
Economy Delivery Aims to deliver your parcel in 2 to 3 working days once despatched. This is a fully tracked service.
Express Delivery Aims to deliver your parcel in 1 to 2 working days once despatched. This is a fully tracked service.

You can normally expect your order to be delivered on weekdays between 8 am - 8 pm but we are unable to provide an ETA as we do not offer a timed service.

The exact delivery charge will be calculated automatically when you checkout.

We can not be held responsible for any unforeseen delays in delivery beyond our control once we have despatched your parcel. Delivery to remote parts of the country may take longer than stated. 

Order Despatch
We despatch and deliver orders on weekdays only (Monday to Fridays) excluding UK Bank and Public Holidays.

We personally prepare and package each order when we receive it and we aim to despatch your order within 3 working days of receiving it.

For bulk orders, please Contact Us to discuss your requirements.

If you have not received your order within 14 working days of despatch please Contact Us and we will investigate on your behalf.

Failed, Delayed or Damaged Delivery
We cannot be held responsible for any failed/delayed delivery as a result of incorrect, incomplete or unclear address information. Therefore, we would urge you to check this carefully before you checkout and also on your confirmation email.

Once your order leaves us, we're unable to change address information or redirect orders without incurring charges which you will need to cover. If we cannot contact you to verify delivery details due to an invalid email address and/or telephone number being given, we reserve the right to cancel the order.

If your order is returned to us because the recipient has failed to respond after Royal Mail or our courier has attempted deliveries and notified them, you must cover the cost of resending the order should you wish to do so. If you choose not to resend your order after it’s been returned, we will refund you the value of the order only, not the delivery costs.

In the unlikely event that your order goes missing, we will offer to send a replacement order or give you a full refund.

If your order arrives damaged, please do not dispose of the packaging. Please photograph the packaging and email us so we can resolve any issues as quickly as possible for you.

Unless you instruct us otherwise, orders are automatically authorised to be left with a neighbour if the recipient is out (they will always try to deliver it directly first though). In this event, our courier or Royal Mail will leave a card advising you where they have left your package. If you DO NOT want your order to be left with any neighbours or there is a safe place where you're happy for it to be left, please tell us in the 'special delivery instructions' box when you check out so we can inform them.

RETURNS
We hope that you are pleased with your order. Should you wish to return any of the items you bought for any reason, you must inform us by email at usmaashampersandgifts@outlook.com before sending goods back to us. Please ensure you include the following information:
  • your full name
  • your billing address (and delivery address if different)
  • your order number
  • reason for return
We will be happy to refund a product provided it is in fully re-saleable condition. Refunds can only be made within 7 days of receipt of goods. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned.

To be eligible for a return, your item must be unused and in its original packaging.You must take reasonable care of the goods whilst in your possession. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item.  You will be liable to cover the cost of postage as we are only able to refund postage on undelivered, incorrect or damaged items.

Please contact us at usmaashampersandgifts@outlook.com if you need any further information or assistance.

Refunds (if applicable)
Once your return is received, we will email you to notify you that we have received your returned item and whether we are able to refund your money. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 14 days for us to process the refund. 

After 14 days, if you still have still not received your refund, please contact us at usmaashampersandgifts@outlook.com.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Returns Address
To return goods to us, you should mail your product to: 143 Watford Road, Croxley Green, Rickmansworth, Hertfordshire, WD3 3ED.

When returning items to us, you should consider using a trackable delivery service or purchasing delivery insurance as we can not guarantee receipt of your returned items.